Below you find a few of our frequently asked questions about our products, shipping policies, and timelines. If you have any questions, feel free to reach out to us at email@example.com and visit our Contact Us page.
How can I get notified about the latest product arrivals and price discounts?
You can subscribe to our newsletter and be the first who gets to know about new product arrivals, exclusive discount and much more.
Where do I find product details and specifications?
To find product details and specifications, visit the detailed product item page and look for the tabs “Description” and “Specifications” below the product images.
This will show all important product details such as features, size, capacity, material, power/rating and warranty information.
How can I contact you?
You can send us an email to firstname.lastname@example.org or call us on +1 (888) 530-7380. Our office hours are on weekdays from 9am – 5pm (ET).
What can I do if an item is not available?
You can fill out an order request form which you can find on the detailed product page if the product is out of stock. We will then notify you immediately when the item is available again.
How do I pay on your website?
Simply add your desired products to your shopping cart, then proceed to our secure checkout by clicking the shopping cart symbol in the top right corner of this website.
What payment options do you accept?
We accept any major credit card and PayPal. Furthermore, we also offer financing options via Klarna. For any questions, send us an email to email@example.com or call us on +1 (888) 530-7380.
I don’t want to order online, are there alternatives to order offline?
If you prefer to place your order by phone with one of our agents instead of ordering online, please call us anytime at +1 (888) 530-7380 and we'll be glad to assist you.
Can I cancel my order?
You may cancel your order for any reason prior to shipment, unless the order has custom or personalized items and production has begun.
How can I track the status of my order?
We will send you an email with tracking information once your order ships. You also can get tracking information online when you login to your account.
Can I ship my order to a different address?
You may enter different billing and shipping addresses, when you place your order.
What should I do if my product arrived damaged?
If your product arrives with damage, please take photographs and report the problem to customer service at +1 (888) 530-7380 or firstname.lastname@example.org. We will initiate the claims process for you. If the order arrives via inside delivery or common carrier, you must describe the condition of the packaging and merchandise on the "bill of lading." If the order shipped via FedEx or USPS, you must report the damage within 5 days of receipt.